Reference

Our Terms, Your Account Rights

These legal terms govern how your sh77 account works — from how we handle your wallet activity across JazzCash, Easypaisa, and Raast, to how disputes are raised and resolved.

Account TermsWallet RulesDispute ProcessEligibility ConditionsRaast & Easypaisa Policy
sh77 Our Terms, Your Account Rights
HOW WE HANDLE DATA

Account Security and Data Practices

Your account data is stored securely and accessed only for the purposes set out in these terms — processing your transactions, verifying your identity, and maintaining account integrity. We do not sell your personal information to third parties.

Data Retention

We keep your account records for as long as required by applicable law. After account closure, transaction records are retained for the legally mandated period before deletion is processed.

Cookie Policy

We use session and analytics cookies to keep your account login active and to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by SSL encryption and OTP verification on login. If you suspect unauthorised access, contact support immediately — we can freeze your account wallet within minutes.

Data Access Requests

You can request a copy of the personal data we hold on your account by contacting support via email. We aim to respond to data access requests within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Raise a Legal or Account Query

If you have a question about these terms, a transaction dispute, or a request to close your account, reach our support team through any of the channels below. For formal legal notices, use the email channel and mark your subject line clearly.

Live Chat Open the chat widget from any page on sh77. For account or legal queries, select the Account & Legal category so your message reaches the right team without delay.
Email Support Send formal queries or dispute notices to our support email. Include your registered account number and the transaction reference for any payment-related legal matter.
Account Help Centre The Help Centre covers common legal questions — account closure, wallet disputes, and eligibility checks. Search by topic before raising a ticket to get a faster answer.

Common Legal Questions from Pakistan

These are the questions we hear most often about account terms, data rights, and dispute processes. If your question is not here, reach us through live chat or email.

Access depends on local law and is available only where permitted in your region. It is your responsibility to confirm that using the platform is lawful where you are located.

First check your JazzCash transaction history to confirm the transfer completed. If it shows as sent but your sh77 wallet has not updated, contact support with the transaction reference and we will investigate.

Send a data access request to our support email from the address registered on your account. Include your account number and we will process the request within the legally required timeframe.

Yes. Request account closure through live chat or email. Transaction records are retained for the legally mandated period after closure; all other personal data is deleted once that period ends.

Raise a dispute via email with your withdrawal reference number and the Raast or Easypaisa account details you used. Our team will review the payment trail and respond with findings within the timeframe stated in our terms.

We update these terms when required by law or operational changes. We notify you via the email address on your account before changes take effect. Continued use of your account after that date means you accept the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.